Refund and Returns Policy

Return Policy

At Green Go Life, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Below are the details of our return and refund policies.

Return Timeframe

  • Returns: Must be initiated within 14 days of receiving your order.
  • Damaged or Defective Items: Report within 24 hours of delivery.

Cost of Returns

  • Broken or Defective Items: Return shipping is free, and no additional costs will apply.
  • Not Satisfied with the Product: The customer is responsible for the return shipping cost unless the issue is due to an error on our part.

Refunds

  • Refunds will be processed within 7–10 business days after the returned item is received and inspected.
  • Refunds will be issued using the original payment method.

Returns

  • Return Timeframe: Initiate within 14 days of receiving the product.
  • Return Method: Contact customer service to begin the process.
  • Return Label: A prepaid return label will be provided for damaged or defective items.

Return Shipping

  • Customers are responsible for the cost of return shipping for non-damaged items.
  • For damaged or defective items, Green Go Life covers the return shipping costs.

Damaged or Defective Items

If you receive a damaged or defective product, notify us within 24 hours. Include the following details:

  • Order number
  • Photos of the damaged or defective product
  • Description of the issue

Return Process

  1. Contact us at info@greengolife.com or call +1 337 255 7736 to initiate the return.
  2. Provide the necessary details and supporting documentation (e.g., photos for damaged items).
  3. Follow the instructions provided by our customer service team.
  4. Ship the item using the return label (if applicable).
  5. Wait for inspection and refund processing.

Restocking Fee

A 15% restocking fee may apply to returns for reasons other than damage or defects.

Frequently Asked Questions (FAQ)

Q: Can I return an opened product?
A: Opened items may not be eligible for returns unless they are defective or damaged upon arrival.

Q: How do I get a return label?
A: Contact us, and we’ll provide a return label for eligible items.

Q: Are shipping costs refundable?
A: Shipping costs are refundable only for damaged or defective items.

Q: How long does the return process take?
A: Returns are typically processed within 7–10 business days after the item is received.

Contact Us

For more assistance with returns, please reach out:

  • Email: info@greengolife.com
  • Phone: +1 337 255 7736
  • Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM CST

Thank you for choosing Green Go Life! We appreciate your business.