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Shipping & Delivery
Shipping Policy
At Green Go Life, we strive to deliver your organic groceries quickly and efficiently. Below are the details of our shipping process and policies.
Handling Time
- Standard Shipping: 1–3 weekdays (Monday to Friday).
Transit Time
- Standard Shipping: 2–6 weekdays (Monday to Friday).
Order Processing Time
- Orders placed before 2:00 PM CST (Order Cut-off Time) are processed the same day.
- Orders placed after the cut-off time or on weekends/holidays will be processed on the next business day.
Shipping Costs
Shipping charges are based on the weight of your order and calculated at checkout.
| Weight (lbs) | Shipping Cost |
|---|---|
| 0 – 1 | $5.95 |
| 1.01 – 5 | $9.95 |
| 5.01 – 10 | $14.95 |
| 10.01 – 15 | $19.95 |
| 15.01 – 20 | $24.95 |
| 20.01 – 25 | $26.95 |
| 25.01 – 30 | $28.95 |
| 30.01 – 40 | $32.95 |
| 40.01 – 50 | $42.95 |
| Exceeding 50 | $52.95 |
Please Note:
- Actual Shipping Rates for Orders Over 30 lbs:
For orders over 30 lbs, actual shipping rates apply. Green Go Life will bill you a flat rate at the time of order, based on our shipping policy. Additional shipping costs exceeding the flat rate amount will be invoiced to the customer after the month ends. All orders exceeding 30 lbs are put on hold, and a notification is sent to the dealer. Dealers choosing to still process these orders are subject to the shipping policy outlined above.
- Orders with Actual Shipping Costs exceeding by 50% or more than the flat rate:
If the actual shipping costs for any order by the supplier exceed 50% or more than the flat rate we have charged, you will be responsible for covering the difference. We will notify you about the variance in shipping costs for that specific order and charge you accordingly after the end of each month.
- Cancellation Rights:
Green Go Life reserves the right to cancel orders exceeding a weight of 30 lbs.
Green Go Life does not allow shipping to PO Boxes. We may reject, or in some cases cancel, orders if it is being shipped to a PO Box. We are enacting this policy to enforce our suppliers’ shipping policies. Our catalog includes some products that our suppliers will not allow to be shipped to a PO Box.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package directly on the carrier’s website.
Lost or Damaged Shipments
If your shipment arrives damaged or goes missing during transit:
- Damaged Shipments: Please notify us within 24 hours of receiving the package with photos of the damage.
- Lost Shipments: If your package hasn’t arrived within the estimated timeframe, contact us immediately for assistance.
We will work with you to resolve the issue by providing a replacement or refund, as appropriate.
Contact Details
For any questions about shipping, feel free to contact us:
- Business Name: Green Go Life
- Address: 110 CARROLLTON CIR LAFAYETTE, LA 70503
- E-Mail: info@greengolife.com
- Phone: +1 337 255 7736
- Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM CST
We are committed to ensuring that your shopping experience with Green Go Life is smooth and reliable. Thank you for choosing us for your organic grocery needs!